Last updated 01/07/2026

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1. Overview & Contract Formation

This website is operated by Octavia Wild.

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By placing an order and completing checkout, you confirm that you have read, understood, and agreed to this Store Policy in full. A binding contract is formed once payment has been successfully processed and your order has been accepted for production. We reserve the right to refuse or cancel any order prior to production commencement.

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2. Nature of Artwork

Each artwork is produced to order using archival-grade materials through carefully selected professional fine art production partners. Production methods and materials may vary slightly depending on the artwork, print format, and destination while maintaining our quality standards. This is a made-to-order process. Minor variations in colour, texture, scale, and finish are inherent to fine art production and do not constitute defects. These variations are accepted as part of the nature of the work.

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By purchasing, you acknowledge and accept that:

• all works are made to order

• visual representations are digital interpretations

• final output may vary slightly due to material and production processes

• framing, scale, and colour may appear differently in real environments

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This acknowledgment forms part of the purchase agreement.

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3. Production

Production begins after payment confirmation. Due to our made-to-order production workflow, orders cannot be cancelled, amended, or redirected once they have been submitted to our production partners. Please review your order carefully before completing checkout. If you believe you have made an error, please contact us within 24 hours of placing your order and we will make every reasonable effort to assist before production begins, although changes cannot be guaranteed.

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Typical timelines:

• Paper prints: typically up to 5 working days.

• Canvas: typically up to 7 working days.

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Production times are estimates only and may vary due to operational, technical, or supply chain factors.

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4. Shipping & Delivery

We ship internationally to most destinations worldwide, with limited exceptions.

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Estimated delivery after dispatch:

• North America: typically up to 5 business days

• UK / Europe: typically up to 4 business days

• Australia / New Zealand: typically up to 7 business days

• Other regions: typically up to 14 business days

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All shipments are fully tracked. Delivery dates are estimates only and are not guaranteed. Shipping windows do not include local customs clearance times. We are not liable for transit delays caused by customs holds or international carrier backlogs. Orders may be fulfilled by one of our international fine art production partners based on the artwork, print format, and delivery destination to help optimise production, reduce transit times, and, where possible, minimise customs charges.

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5. Risk Transfer

Once an order has been delivered to the address provided at checkout and delivery has been confirmed by the carrier, responsibility for the artwork passes to the customer, except where applicable consumer law provides otherwise. Courier tracking confirmation may be used as evidence of delivery. We are not responsible for loss, theft, or damage occurring after delivery has been completed, except where required by applicable law. The customer is strictly responsible for providing a complete and correct shipping address at checkout. If a package is deemed undeliverable, returned to sender, or abandoned due to an incorrect or incomplete address, the customer may be responsible for any re-shipping fees. No refunds will be issued for errors in customer data entry.

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6. Customs, Duties & Taxes

International orders crossing customs borders may be subject to import duties, local VAT, customs processing fees, or taxes imposed by the destination country. Where available, these charges may be collected prior to delivery. Otherwise, they are determined entirely by local authorities and remain the sole responsibility of the recipient. Any duties, taxes, customs fees, or similar charges not collected at checkout are not covered by Octavia Wild.

If a package is refused by the recipient due to unpaid customs charges and is subsequently abandoned or destroyed by the carrier, the order will be considered forfeited and no refund or replacement will be issued.

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7. Returns & Cancellations

7.1 Final Sale Policy
Because each artwork is printed to order through our fine art production partners, all sales are generally final. We do not accept returns, refunds, or exchanges for:

• Change of mind or buyer preference

• Incorrect sizing selection

• Expectations based on screen variation

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7.2 UK & EU Consumer Statutory Rights
If you are a retail consumer located in the United Kingdom or the European Union, distance selling laws provide you with the statutory right to cancel or return your order within 14 days of receiving the goods.

​Exceptions: This right does not apply to custom artwork commissions or items modified strictly to your personal specifications.

Return Conditions: To exercise this right, you must notify us within 14 days of receipt. The customer is strictly responsible for returning the item at their own expense in its original, undamaged condition and original packaging. Refunds will be issued once the returned goods are received and inspected.

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8. Damage & Issue Reporting

8.1 Consumer Orders

If your artwork arrives damaged or incorrect, please inspect it promptly and notify us within 48 hours of delivery wherever reasonably possible.

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Required evidence:​

• Order number

• Clear photos of the damaged artwork

• Clear photos of the external packaging

• Visible shipping label

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Once verified, we will arrange a replacement free of charge. Where required by our production partners for inspection or quality control purposes, we may request the return of the item. In such cases, we will provide a prepaid return label or cover reasonable return shipping costs. Please retain all original packaging until your claim is processed, as our production partners require this for transit damage verification.

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8.2 Business / Trade / Corporate Orders

Trade, gallery, and corporate orders are subject to strict inspection obligations upon delivery.

Any claim must be submitted within 48 hours of delivery with full photographic documentation.

Failure to report within this timeframe may be treated as acceptance of goods in full condition, to the extent permitted by law.​

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We are not responsible for:

• damage reported after installation or framing

• issues arising after third-party handling

• secondary transport or storage damage ​

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9. Intellectual Property

All artworks, designs, imagery, and content remain the exclusive intellectual property of Octavia Wild.

No rights are transferred upon purchase. Reproduction, resale, distribution, or commercial use is strictly prohibited without prior written permission.

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10. Payments

Payments are processed via secure third-party providers. We do not store payment details. We are not responsible for errors, failures, or processing issues arising from third-party payment systems.

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11. Order Refusal

We reserve the right to refuse, cancel, or refund any order prior to production commencement, including but not limited to:

• suspected fraud

• pricing or listing errors

• abusive or misuse behaviour

• operational limitations

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12. Liability Limitation

To the fullest extent permitted by law:

• Website: This website and our services are provided on an “as is” and “as available” basis. We do not guarantee, represent, or warrant that your use of our website will be uninterrupted, timely, secure, or error-free.

• We are not liable for indirect, incidental, or consequential damages arising from the use of this website or purchase of any artwork.

• Our total liability for any claim shall not exceed the amount paid for the specific artwork in question.

• We are not responsible for delays or failure caused by circumstances beyond our reasonable control, including courier delays, customs processing, production disruption, or supply chain issues. Nothing in this Store Policy limits or excludes any rights or remedies that cannot be limited or excluded under applicable law.

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13. Force Majeure

We shall not be held responsible for delays or failure to perform due to events outside our reasonable control, including natural disasters, strikes, logistics failure, regulatory changes, or production interruptions.

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14. Governing Law

This Store Policy is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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15. Policy Updates

We reserve the right to update this Store Policy at any time.

Continued use of the website constitutes acceptance of any changes.